Refund policy

Refund & Returns Policy

Effective Date: 13 December 2025

 

At Miss Mary Official, customer satisfaction is important to us. Please review our refund and return policy carefully before placing an order.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.

Once an order has entered processing or shipment, it can no longer be cancelled.

International Shipping Acknowledgement

By placing an order with Miss Mary Official, you acknowledge that:

  • Products are shipped internationally

  • Delivery times are estimates, not guarantees

  • Tracking updates may pause during customs or international transit

These factors are inherent to international shipping and are outside our direct control.

Refunds for Undelivered Orders

If your order has not arrived after 30 business days from the shipping date, please contact us at admin@missmaryofficial.com.

We will investigate the shipment and, where delivery cannot be confirmed, provide an appropriate resolution, which may include:

  • A reshipment at no additional cost, or

  • A full refund

Refunds are issued only after a reasonable investigation period to confirm non-delivery.

Delayed Orders

Delays caused by customs clearance, international transit, carrier processing, weather, or peak periods do not automatically qualify for a refund if the order is still in transit within the estimated delivery window.

We kindly ask customers to allow the full delivery timeframe before requesting a refund.

Delivered Orders

Once an order has been successfully delivered, it is considered fulfilled and is not eligible for a refund due to:

  • Delivery delays

  • Change of mind

  • Incorrect address provided at checkout

Please ensure all shipping details are correct before completing your purchase.

Returns

Due to the nature of our products and international shipping logistics, we do not accept returns unless the item arrives damaged or defective.

If your item arrives damaged or defective, please contact us at admin@missmaryofficial.com within 7 days of delivery, including:

  • Your order number

  • Clear photos of the issue

Approved cases may be eligible for a replacement or refund at our discretion.

Lost Packages

If a package is confirmed as lost in transit by the carrier, we will work with you to provide a resolution, which may include a reshipment or refund.

Chargebacks & Payment Disputes

We encourage customers to contact us directly at admin@missmaryofficial.com before initiating a chargeback or payment dispute.

We are committed to resolving issues fairly and promptly, and disputes submitted without prior contact may delay resolution.

Contact Information

For all refund or shipping inquiries, please contact:
📧 admin@missmaryofficial.com

Please include your order number for faster assistance.