Cancellation policy


Purchase Options & Subscription Cancellation Policy

This policy applies to all subscription-based purchases made through Miss Mary Official.

By purchasing a subscription, you agree to the terms outlined below.

Subscription Overview

Some products on Miss Mary Official are offered as subscription purchases, which provide automatic recurring deliveries at the selected interval (e.g. monthly).

By selecting a subscription option at checkout, you authorize automatic recurring billing using your selected payment method until the subscription is cancelled.

Billing & Charges

  • Subscription charges are billed automatically at the interval selected during checkout

  • The charge will appear on your bank statement as Miss Mary 

  • Billing continues until the subscription is cancelled by the customer

It is the customer’s responsibility to manage their subscription and billing preferences.

Cancellation Policy

Subscriptions may be cancelled at any time before the next billing date.

How to Cancel

You may cancel your subscription by:

To avoid being charged for the next billing cycle, cancellation must be completed before the renewal date.

No Refunds for Renewal Charges

Once a subscription renewal has been processed, the charge is non-refundable.

This includes cases where:

  • The customer forgot to cancel

  • The subscription was not used

  • The customer no longer wishes to receive the product

  • The customer was unaware of the renewal date

Subscription charges are processed automatically as agreed at checkout.

Shipment of Subscription Orders

Each subscription renewal triggers a new shipment, which is subject to our Shipping Policy.

Once a subscription order has been processed or shipped, it cannot be cancelled or refunded.

Failed Deliveries & Lost Orders (Subscriptions)

If a subscription order is confirmed as lost in transit or not delivered within the timeframe outlined in our Shipping Policy, we will investigate and provide a resolution, which may include:

  • A reshipment, or

  • A refund for that specific shipment only

Changes to Subscription Terms

We reserve the right to update subscription pricing, delivery intervals, or product details.

Any changes will be communicated prior to renewal where required by law.

Chargebacks & Payment Disputes

We encourage customers to contact admin@missmaryofficial.com before initiating a chargeback.

Chargebacks submitted for valid, processed subscription renewals may be disputed with evidence showing:

  • Customer consent to recurring billing

  • Access to cancellation methods

  • Clear disclosure at checkout

Customer Responsibility

By purchasing a subscription, you acknowledge that:

  • You are enrolling in a recurring billing agreement

  • It is your responsibility to cancel before renewal if you no longer wish to continue

  • Renewal charges are not refundable once processed

Contact Information

For subscription support or cancellation requests, please contact:
📧 admin@missmaryofficial.com

Please include your order number or subscription email for faster assistance.

Effective Date: 13 December 2025